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COVID-19 Safety Measures

A young man and woman applying hand sanitizer on a city sidewalk in front of several parked Spin electric scootersCasually-dressed young man wearing a helmet and riding a Spin electric scooter across a city street

Commitment to Safety

We’ve enhanced our sanitization and safety protocols and created a designated COVID-19 Operations task force to monitor new guidelines and establish new procedures based on updated guidance from the Center for Disease Control and Prevention’s (CDC), World Health Organization (WHO), and Office of Safety and Health Administration (OSHA).
As an individual mode of transportation, e-scooters offer a safe alternative to ride sharing, public transit, and – in some cases – even a shared family car. With the proper precautions, shared e-scooters are one of the lowest-risk ways to get around.

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A masked Spin employee sanitizing the handlebars of an electric scooter

Measures that Riders Can Take

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Essential rides

Always follow local government and health orders when riding.

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Keep a social distance

Per social distancing recommendations, maintain six feet of distance between yourself and others.

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Wear a mask

Always wear a mask when riding Spin.

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Wash your hands

As a precautionary measure, wash or sanitize your hands before and after each ride. Gloves can also be worn as an additional preventative measure.

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Spin’s Enhanced Safety Protocols

Spin’s Enhanced Safety Protocols

Our Central Safety team has implemented a standard operating procedure for cleaning scooters. Scooters are disinfected every time they are brought back to our warehouse to recharge or when rebalanced in the field. The main points of contact -- the handlebars and stem -- and cleaned with disinfectant wipes and spray.

Cleaning our Warehouses

High traffic surfaces in our warehouses and in vehicles used to deploy and collect scooters are scrubbed down with disinfectant after every shift. All employees are required to wear personal protective equipment (PPE) including gloves, face shields or safety glasses and cloth masks.

In-app communication

Riders are informed about our safety and sanitization procedures via email and in-app notifications. We are also in communication with our partners and local governments to ensure riders know the precautions we are taking for their safety.

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