Spin Access

Spin is proud to offer Spin Access, which provides access to our scooters for people without smartphones, mobile location services,
or credit cards. Spin Access also provides discounted fares for those who qualify.

Three young people wearing helmets and riding Spin electric scooters in a triangle formation toward camera

How can we help you?

Spin Access offers a variety of cheaper ride rates to users with limited incomes. You will be asked to provide eligible documents indicating  
your status.

If you don’t have access to the internet, please call 1-888-262-5189.

I have a limited income and want to ride at a discount

APPLY HERE

I want to ride but I don’t have a smartphone and/or credit card.

No smartphone, no credit card: if you have a limited  income and have received an Access code, you can use  our text-based (SMS) system to unlock scooters. You can also use the SMS system if you already have ride credit on your account.
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No smartphone, but you have a credit card: in certain cities only (see below under In-person visits), you may purchase Spin Access ride credit in person with cash (or credit and debit card, where available) at a local Spin office. The minimum purchase amount is $10. You can then use that ride credit via our SMS system to unlock and ride.
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A smartphone but no credit card: you can use our app to get access to scooters, but may need to purchase a prepaid debit card to set yourself up in the app. Learn more about how to find a prepaid debit card that works for you. If you’re without a bank account and riding in San Francisco, we can also help you open up a BankOn-certified checking account. In some cities, you can purchase ride credit in cash (see below).

I want to ride but I don’t have a smartphone and/or credit card.

No smartphone, no credit card:  Learn More
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No smartphone, but you have a credit card: Learn More
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A smartphone but no credit card:   Learn More

Unlocking a Ride

Once you have a Spin Access promo code, you can use it in the  following ways:

Closeup shot of two hands holding an orange smartphone with the Spin app displayed on screen

If you have a smartphone:

Step 01: Download the Spin app.

Step 02: Under “Free Rides” in the menu, select “Your promos”,
then tap “Add Promo Code”.

Step 03: Enter the promotional code you received from the Spin team or scratched off on the back of the Spin Access card. Select “Add” to confirm.

Step 04: Use the app to locate and unlock
a scooter.

Closeup shot of two Spin riders holding the handlebars of two Spin electric scooters with illuminated headlights

If you do not have a smartphone:

Step 01: Text your Spin Access code to (206) 800-6703, to
get registered.

Step 02: Find a scooter, and look for its vehicle number. This is usually located underneath the QR code, and sometimes also on the stem beneath the handlebars.

Step 03: Text “unlock” and the vehicle number to (206) 800-6703 to unlock, e.g. “unlock 12345”.

Step 04: To lock the vehicle and end your ride, text “lock” to the same number.Step 05: Text “balance” to the same number to be informed of your current credit on the account, if any.

If you have a smartphone:

Step 01: Download the Spin app.

Step 02: Under “Free Rides” in the menu, select “Your promos”, then tap “Add Promo Code”.

Step 03: Enter the promotional code you received from the Spin team or scratched off on the back of the Spin Access card. Select “Add” to confirm.

Step 04: Use the app to locate and unlock
a scooter.

If you do not have a smartphone:

Step 01: Text your Spin Access code to (206) 800-6703, to get registered.

Step 02: Find a scooter, and look for its vehicle number. This is usually located underneath the QR code, and sometimes also on the stem beneath the handlebars.

Step 03: Text “unlock” and the vehicle number to (206) 800-6703 to unlock, e.g. “unlock 12345”.

Step 04: To lock the vehicle and end your ride, text “lock” to the same number.Step 05: Text “balance” to the same number to be informed of your current credit on the account, if any.

In-person visits

In the Spin cities listed below, you may buy Spin Access credit at a local Spin office. Transactions are cash only, with the exception of our office in Portland, OR, which accepts credit cards.

Please reach out to support@spin.pm, so we can make  sure the team is ready for you.

Please note that, at time of purchase, we will be required to record your full name and telephone number.

Your Spin Access card may look like this.

Atlanta, GA

1872 Marietta Blvd NW, Atlanta, GA 30318
Mon. - Fri. 10am - 3pm

Chicago, IL

1936 W 17th St. Chicago, IL 60608
Tues., Wed., Thurs. ❘ 9am - 12pm

Cleveland, OH

1617 St Clair Ave NE Cleveland, OH 44114
Mon., Wed., Fri. ❘ 10am - 12pm

Kansas City, MO

15 Henning St. Kansas City, KS 66103
Tues. - Sat. ❘ 8am - 2:30pm

Los Angeles

3751 S Hill St. Los Angeles, CA 90007
Mon. - Fri. ❘ 9:00am - 1:00pm

Memphis, TN

1565 Bartlett Rd. Memphis, TN 38134
Mon. - Fri. ❘ 10am - 12pm

Portland, OR

2101 NW York St. Portland, OR 97210
Mon. ❘ 11am - 2pm

San Francisco, CA

455 Toland St. San Francisco, CA 94124
Mon. - Fri. ❘ 10am - 12pm

St. Louis, MO

1507 Fairview Ave St. Louis, MO 63132
Mon. - Fri. ❘ 10am - 3pm

Washington, DC

2020 Fairview Ave NE Washington, DC 20002
Mon. - Thur. ❘ 10am - 2pm

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Spin Access

How can we help you?

I want to ride but I don’t have a smartphone and/or credit card.

I want to ride but I don’t have a smartphone and/or credit card.

Unlocking a Ride

If you have a smartphone:

If you do not have a smartphone:

If you have a smartphone:

If you do not have a smartphone:

In-person visits

Atlanta, GA

Chicago, IL

Cleveland, OH

Kansas City, MO

Los Angeles

Memphis, TN

Portland, OR

San Francisco, CA

St. Louis, MO

Washington, DC

Getting Help